Refund Policy

Your 30-Day Return and Exchange Window

A return or exchange may be requested for any reason within 30 days after delivery. For clarity, contact us before sending the item so that authorization and shipping instructions can be issued. For convenient review, the details in this section explain our handling of returns and exchanges from start to finish; the information supports an informed customer decision. Customers do not bear approved return-shipping charges. Under this policy, munchkin covers those costs for change-of-mind returns, exchanges, damaged or defective goods, and incorrect or incomplete shipments. Keep the product and included pieces together for the return when reasonably possible. For the applicable request, nothing in this condition removes remedies that consumers are legally entitled to receive.

Limited Return Categories

Where legally allowed, the change-of-mind program does not cover custom goods, clearance or Final Sale goods, gift cards, or intimate and hygiene-sensitive goods once opened. A listed exclusion does not limit rights relating to damage, defects, wrong fulfillment, missing contents, or other nonconformity. To provide a reliable point of reference, the information here sets out the practical steps connected with return exclusions; the service commitment remains transparent.

Completing an Approved Return

After delivery to our return location and inspection, the result is confirmed. For a complete understanding, approved refunds are initiated to the original payment method within 5–10 business days, subject to separate bank processing. To keep expectations clear, these terms describe what customers can expect regarding refunds and cancellations; related information stays organized in one place. Cancellation may be requested before an order ships. For clarity, once dispatch has occurred, the return and refund process in this policy applies. Approved returns normally use 2145 Brentwood Dr, Akron, Ohio, 44333, United States. For a complete understanding, because routing instructions may matter, contact support@munchkinplay.shop or 512-962-7957 before mailing the package.